Returns

FREE RETURNS

Need to return something to us? No problem! We’ve made the returns process as simple as possible. You have 14 days to return your order from the day you receive it.

Items must be returned in perfect condition: clean (free from deodorant, perfume or makeup stains), unworn, unwashed and with the original tags attached. Items returned in an unsaleable condition will not be accepted. This does not apply to faulty items.

RETURNS (GLS DELIVERY)

Follow these simple steps to return your order to our warehouse:

1. Securely pack the items you wish to return. You can reuse our packaging.
2. Complete your returns form and include it in the parcel.
3. You will find a return label in the parcel you received.
4. Attach the return label to the outside of the parcel. Please note that we only provide one return label per order.
5. Drop off your parcel at your nearest GLS ParcelShop.

RETURNS (POSTNORD DELIVERY)

Follow these simple steps to return your order to our warehouse:

1. Securely pack the items you wish to return. You can reuse our packaging.
2. Complete your returns form and include it in the parcel.
3. Contact us at soulmate@soulmate.as to request a return label, which we will send to you by email.
4. Attach the return label to the outside of the parcel. Please note that we only provide one return label per order.
5. Drop off your parcel at your nearest PostNord drop-off point.

Remember to ask for proof of postage and keep it as evidence of your return.

Our returns address is:
MICHA A/S
Michael Jensens Vej 8
7400 Herning
Denmark

That’s all you need to do. We will contact you once we have received your return and again when your refund has been processed.

You are welcome to return items from several orders in one parcel. Simply pack them securely together and remember to include a completed returns form for each order.

If you have lost your returns form, please contact us at soulmate@soulmate.as.

DAMAGED OR FAULTY ITEMS

If you receive any damaged items, please contact us immediately at soulmate@soulmate.as. If an item has a manufacturing defect or develops a fault due to a manufacturing defect within two years of the purchase date, please contact us at soulmate@soulmate.as so we can help.